RT Essentials

Day-to-day administration of an RT instance is pretty minimal. Other than the initial installation, setup, and occasional configuration tweaks, administration generally falls under a few basic areas: creating new users, modifying existing users, and backups.

Now that you have an RT server running, it's time to configure and customize it for your organization. Chapter 7 shows some example configurations, but for now, we'll help you get up to speed with a basic RT configuration.

First, you'll need to create a few users. Once that's taken care of, you'll create a queue for your project and grant your users rights to work with that queue.