Data Mining: Opportunities and Challenges

We would like to thank Kristian Hammond for his countless contributions to the FAQ Finder project. Kris was the founder of the FAQ Finder project, and deserves credit for putting together the original FAQ Finder team at the University of Chicago's Intelligent Information Laboratory. We would like to express our gratitude to Jay Budzik who contributed to the development of the FAQ Minder system. Steve Lytinen and Noriko Tomuro offered us many helpful comments.