| 1: | What are the six steps of the HP troubleshooting methodology? |
| 2: | Which is more important, understanding the customer's reported problem or understanding the true failure? |
| 3: | What criteria should you consider when optimizing your action plans? |
| 4: | If executing the entire action plan did not solve the problem, what is the next step to try? |
| 5: | List at least three things you should do after solving the problem. |
| 6: | List three typical system bottlenecks. |
| 7: | What are four ways to manage software version control? |