Real Process Improvement Using the CMMI

S

Sales, 143, 159

Schedules, 127 “129, 146

in CMMI process improvements, 92

and project failure, 126

Senior engineers , 63

Senior management, 199

Senior managers, 55 , 109 , xxv

Senior staff meetings, 33

Service Request (SR), 157

Shifting the burden archetype , 144 “147

SIMUL8 (simulation software), 169

Simulation, 168 “170

Six Sigma, 16

business strategy and goal perspectives, 17

vs. Capability Maturity Model Integration (CMMI), 21

Skills, 13 “14, 111 “112

Slash-and-burn approach, 6 “9

Slogans, 141

Social systems, 147

Software Capability Evaluation (SCE), 82

Software Change Request (SCR), 157

Software CMM , xviii-xix

Software delivery problems, 146

Software design documents, 13

Software developers, 57, 63

Software development plan (SDP), 31

Software engineering, 255 “256

Software Engineering Institute (SEI), 122, 166, 258 “259, xxi

Software engineers, 63

Software lead, 63

Software Problem Action Report (SPAR), 157

Software Problem Report (SPR), 157

Solutions providers, 217

acquiring services of, 218 “220

evaluation of, 226 “227

relationship with clients , 223 “225

selection criteria, 228 “229

Speaking skills, 14

Sponsors, 57, 62

Stakeholders, 48 “49, xxvi

in CMMI process improvements, 105 “106, 107 “109

communication, decision, and responsibility matrix, 110

defining, 197 “198

involvement of, 29

Standard Capability Appraisal Method for Process Improvement (SCAMPI ^SM ), 3

appraisals in, 81

direct and indirect evidences in, 88

myth and methodology, 259 “260

Standards, 27 “31

in CMMI process improvements, 176 “177

development life cycle for, 30

language in, 27

steps in, 30 “31

Strategies, 40 “41

Supplier Agreement Management (SAM), 64 , 163 , 187 “188

System change practices, 156

System Change Request (SCR), 157

System delivery problems, 146

System development, 111

System engineering, 13, 36 , 194 “195

System engineers, 60 , 63 , 65

System Enhancement Proposal (SEP), 157

System life cycle, 111 “112

System Problem Report (SPR), 157

System quality assurance, 57

System requirements updates, 13

System test, 112

Systems, 147, 194 “195, 199

Systems design, 111

Systems project managers, xxvi