Call Center Operation: Design, Operation, and Maintenance

ACD integration with, 48

as terminal device, 29

FAQs, 8

Fax-back, 272

Fax-on-demand, 272

Fax processing, 37

Fax-server, 272

Feature activation, 32-33

Fiber-optic cable, 272

Financial services companies, case studies on, 174-179

First-party call control, 32

First-party CTI, 272

Forecasting, workforce management cycle and, 79

Freephone service, 272

Frequency, 281

Front-office activities, CRM and, 201