Call Center Operation: Design, Operation, and Maintenance
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G
Gartner research report (CSRs), 114
GOS. See Grade of service
Government institutions, case study on, 179–181
Grade of service (GOS), 100
Graphical user interface (GUI), 272
Ground start/loop start, 272
Group Telecom, 169–170
GTE Telecommunications Services, 170–171
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