Call Center Operation: Design, Operation, and Maintenance
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L
Labor laws, 72
LAN. See Local area network
Latency, 273
Leadership skills, 155
Legacy systems, 7, 17
LGS Interaction Management Solution, 169-170, 193
Liberty Funds Group, 175-176
Lightning strike, 120
Line card, digital, 36
Line interface, 31
Line side interfaces, 30
Local area network (LAN)
in client/server computing, 17-18, 43
defined, 273
server architecture, 25-26
Local loop, 273
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