Call Center Operation: Design, Operation, and Maintenance

Network call, 31

Networking

ACDs, 51–52

hardware, as core technology, 7

Network interface, 274

Network interface module, 274

Network structures, 25–31

call center communications and, 26–30

routing calls, 28

telecom switching systems, 30–31

Nokia, 171–172

Nordea, Merita Bank, 178

Northern PBX systems, 175

Novell

NetWare, 26

operating systems standards and, 19–20