Call Center Operation: Design, Operation, and Maintenance
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U
Unanswered calls, 102
Uninterruptible power supply (UPS), 120, 122–123
Union regulations, 72, 80
Universal queue, 74, 179
Universal routing, 74
University of Calgary study (employee training), 116
UPS. See Uninterruptible power supply
USA Networks Inc., 189
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