| 8. Quality Management | An introduction to the concept of quality Quality management an overview of the knowledge area Quality and quality management defined Quality planning The difference between quality assurance and quality control | By the end of this chapter, the reader should be able to: -
give the rationale for treating quality management as a distinct subject within general management; -
define quality; -
list the three processes within project quality management; -
explain the value of quality management to the organization that owns the project, beyond the value of producing project deliverables to quality standards; -
implement a quality management system in a project; -
distinguish between the concepts of quality planning, quality assurance and quality control; -
list three indicators of a process or output being out of control; -
present the case to a sceptical sponsor for investing in a quality management system in a medium-sized or large project; -
understand the personal benefits to the project manager from having some minimum skills in project quality management techniques. |