The Definitive Guide to Project Management: The fast track to getting the job done on time and on budget (2nd Edition)

Communication is the most important general management skill. Project communication management is about planning and doing communication to increase the chance of project success and reduce the stress to you and the project team. There are four processes:

• Communication planning.

• Information distribution.

• Performance reporting.

• Manage stakeholders.

Most of the work is done in the planning, but you must be prepared to change your plan in the light of what happens when you execute it, in the information distribution and performance reporting processes. The process that can make the biggest difference to your success, assuming competence in the others, is manage stakeholders. Two things to remember especially are to communicate closely with the sponsor, and to look for and manage the tensions that arise in project communications management.