CCNP CIT Exam Cram 2 (Exam Cram 642-831)

  1. Technical Assistance Center (TAC) ” Provides 24- hour support for all Cisco products.

  2. Ways of contacting TAC to submit a case:

    • Email

    • Fax

    • Phone

    • Cisco Web site

  3. Cisco TAC Case priority assignments:

    • Priority 1 ” Your network is down or a portion of your production network is down affecting productivity. A TAC engineer to stay on the phone until the priority is downgraded.

    • Priority 2 ” The issue has almost crippled your network but it is not down.

    • Priority 3 ” You have noticed that your network performance has been depleting over time and not rebounding.

    • Priority 4 ” You need information from TAC.

  4. Bug Navigator II ” Allows for keyword searches, as well as creates profiles for generating bug reports .

  5. Command Lookup Tool ” Search tool on the Cisco CCO site for commands in configuration guides and command references.

  6. Software Center ” Contains online upgrades, patches, and maintenance releases of the Cisco software.

  7. Open Forum ” An online question and answer site for Cisco maintenance contract owners .

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