Telecom For Dummies

Your telecom salesperson is helpful for both general technology questions and trouble issues. This person may not have all the technical information, but nevertheless the salesperson is often the most helpful person you know.

 Remember  That’s right. It’s the job of salespeople to make the seemingly impossible happen. They have tough quotas to fill, and when you have to make things happen, you get to know the names of the people who can help. So talk to your salesperson for contacts and logistical information on getting something done.

Your sales contact will direct your questions on new technology to a presales technical engineer, and your trouble issues can be escalated to a customer service manager. The salesperson has massive incentive to help you, because he or she gets paid based on what you buy. Even if the service you are interested in won’t work for you, by tracking down information the salesperson is hoping to retain you as a customer.