| Table of Contents |
| How to Negotiate Effectively |
| Introduction |
| Chapter 1 | - | Definition |
| Chapter 2 | - | Count the Cost |
| Chapter 3 | - | Six Key Elements |
| Chapter 4 | - | Introductory Comments |
| Chapter 5 | - | Enhance Your Authority |
| Chapter 6 | - | Tactics and Countermeasures |
| Chapter 7 | - | Negotiable Variables - Or Tradeable Concessions |
| Chapter 8 | - | Rules for Making Concessions |
| Chapter 9 | - | Looking for Negotiable Variables |
| Chapter 10 | - | Handling Deadlock |
| Chapter 11 | - | Questions, Questions, Questions |
| Chapter 12 | - | The Authority of Your Counterpart |
| Chapter 13 | - | Tough or Effective? |
| Chapter 14 | - | Dos and Don'ts |
| Chapter 15 | - | Three Specific Techniques |
| Chapter 16 | - | Final Words |
| Negotiation Workshops Tailored to Your Company or Department |