The Transparency Edge. How Credibiltiy Can Make or Break You in Business

Quiz (for blind spots), 45

“Rank and yank” philosophy, 138

Rates, turnover, 204

Ratings (customer satisfaction), 204

Reciprocal agreements, 83

Recognition, 6, 45, 184-189

“Red flag” words, 66

Reengineering, 108

Reinforcement, positive, 178

Relationships, 3

and apologies, 141

authenticity in, 77

and confidentiality, 106

cultivating, 82

and delivering bad news, 121

emotions in, 62

and feedback, 37-38, 43, 48

gossip in, 165

high-trust, 46

and honesty, 17, 26-27

loyal, 190

peer, 83, 164

trusting, 191

working, 12-13

Relative promises, 93-94, 99-103

Reliability, 12, 99, 101, 102

Repercussions, 133

Reputations, 3

and credibility, 13

and destructive comments, 152

and handling mistakes, 132-133, 135

and honesty, 17

Rescheduling, effects of, 104-105

Respect:

and asking for feedback, 55

and caring for employees, 175

and handling mistakes, 141

and honesty, 31

treating people with, 151-152

Responsibility, 160

sharing of, 182

taking, 143, 148-149

Return on investment, 204

Rewards, 185, 187-188

Ridgewood Properties, 151-152

Rivers, Brenda, 6-11

Rockefeller, David, 85-86

Role-playing, 140

Roles (changing), 193

Ruettgers, Mike, 131-132

Rule, Golden, 176

Rumors, 165, 168

“Russ Walden’s List of Thoughts on the Management Process” (Russ Walden), 151

Russenberger, Ray, 86, 87

Russenberger, Valerie, 86