The Transparency Edge. How Credibiltiy Can Make or Break You in Business

and blame, 160

creative, 172

and handling mistakes, 132, 138, 139

and honesty, 31, 35

and plain speaking, 145

Advice, 157

Agendas, hidden, 4, 6, 36, 46, 177

Air National Guard, 159

Airtime, 156, 157

Albion, Mark, 85

Alliances, 164

American Cancer Society, 29, 67, 82

Americans with Disabilities Act, 167

“An Upward Feedback Field Experiment” (Leanne E. Atwater, David A. Waldman and David Atwater), 171

Andavo Travel, 6-11

Angelou, Maya, 37

Anger:

epidemic, 171

self evaluation of, 63

Anonymous surveys, 42, 47, 202

Apologies, 132-133, 139-146

“Apology bonuses,” 140

Appearances, 77

“Applying Personal Leadership Principles to Health Care” (Mike Woods), 139

Appreciation:

and meaningful criticism, 159

note of, 189

showing, 11, 12

of small things, 88

Aquila, Inc., 24

Arthur Andersen, 1, 133

Asking for feedback, 4, 37-57, 207, 208

Assessment Plus, Inc., 13, 38, 199, 200,205

Atlanta Business League, 17

Attack teams, 183

negative, 123

Atwater, David, 171

Atwater, Leanne E., 171

Authenticity, 4-5, 75-90, 209