The Transparency Edge. How Credibiltiy Can Make or Break You in Business

Language, 6

of conflict, 163

divisive, 153-155

neutral, 126-127

Laughter, 170

Layoffs, 113-114, 191

Leaders:

and asking for feedback, 40-47, 50

authenticity of, 76-80, 86, 88, 89

behavior modeling of, 16

and caring for others, 177-182, 185-188, 190-194

chronic tardiness of, 94

composure of, 61-64, 70-74

and delivering bad news, 117-118, 121, 124-127

and destructive comments, 153, 155, 156, 167-168

effective, 12-13

empathy of, 71, 190-193

and gossip control, 167-168

and honesty, 18-20, 22-25, 27, 30, 32

mistake handling by, 136, 148-149

“owner’s manual” for, 78-79

praise accepted by, 53-55

promise keeping of, 94-95, 100, 107-110

and social contract, 176-177

and transparency, 197-198

“Leadership Expectations” model (at Synovus), 176

Leadership Institute (Sun Microsystems), 87

Leadership inventory, 199

Leadership programs, community, 182

Legal repercussions:

and confidentiality, 106

and gossip, 167

and handling mistakes, 139

and promise keeping, 95

“Lessons of the Trent Lott Mess” (Ellis Cose), 131

Levy, Chandra, 143

Lewinsky, Monica, 143

Listening:

and authenticity, 83, 84

defensiveness in, 50

encouraging honesty by, 31

to gossip, 166

Litany list, 48-49

Litigation, 139

Litigious society, 160

Loma Linda University Medical Center (California), 139

London Business School, 165

Lott, Trent, 135-136

Loyalty, 181

Lubin, Joann S., 78

Lynch, Patricia, 95