Crucial Confrontations

J-L

Japan, waitresses in, 267

Jell-O, nailing, 204

LaMotta, John, 41

Leadership. See also Bosses

confident, 159

learning, 83 “84

making things easy and, 151 “153, 219, 255

opinion leaders and, 5 “7, 11

studies, 249 “250

Learning, from best, 88 “89

Lecture mode, 270

Lewin, Kurt, 124

Listening skills, 191

hearing and, 58, 101

Lunches, doing, 250

Lying, 172, 182 “183