Crucial Confrontations

M

Managers. See Bosses; Leadership

Markman, Howard, 19

Marriage, 10, 19, 37 “38. See also Parenting; Relationships

confronting spouses in, 37 “38, 219 “221

couples research on, 19 “20

cutting out v. coping in, 234

fear of infidelity in, 219 “226

frustration in, 74

nagging and, 247 “248

natural consequences and, 139 “142

praise in, 265 “266

silence in, 237 “239

unemployed spouses and, 172, 184

Martson, Ralph, 217

Mastering stories, 79 “80, 110, 218 “219, 221 “222, 228, 239, 254

Matsushita plant (Japan), 267

Meandering, avoiding, 225 “226

Medical care. See Health-care professionals

Mediocrity, excellence v., 244

Micromanagement, 209 “210, 256

Milgram, Stanley, 42 “43

Military recruits, 245

Mill, plywood, 1 “2, 3, 4, 5 “7, 14 “15, 16, 88 “89, 123 “124, 229

Mind reading, 87 “88

Mirror, 191, 192

holding up, 129

Misdiagnosis, 146

Mistakes. See also Errors, attribution

common, 100 “105

repeating, 29 “30

Models

crucial confrontations , 52, 142, 169, 170, 196, 213

Path to Action, 58, 101, 186, 190 “194, 197

six-source , 68 “76, 77, 79, 125, 160 “161, 224 “225, 258 “261

Morale, improving, 14 “15

Motivating, 113 “144

ability and, 146 “151

approaches to avoid, 119 “125

better performance, 245

others, 68, 70 “71, 154, 219, 224 “225, 229, 260

oversimplifying, 115 “118

root of, 118

self, 68 “69, 259

self-test, 255

solutions, 125 “139

teenagers, 117 “118

by things, 68, 72 “74, 261

Murray, James, 19

Mutual Purpose. See Purpose, Mutual

Mutual Respect. See Respect