Crucial Confrontations

S

Safety

for bosses, 233

confronting with, 79, 81, 109 “111

loss of/restoring, 173 “174, 186

prime for, 191, 193 “194

problems, 105

risk signs, 91

in searching, 167 “168

skills, combining, 98 “99, 108 “109, 170, 223

starting with, 89 “100, 223, 236 “237

valve, 194 “195

School problems, 27 “29, 36

Scripts, lifelong , 250 “251

Searching, 167 “168

Seeing, 58, 101

Seinfeld, 122

Self

differentiating , 49 “52, 53 “54

enable, 68, 69 “70, 259

inability and, 162

motivating, 68 “69, 259

Self assessment, 13 “14, 253 “257

Sharing

ideas, 252

path , 100

stories, 103 “105

Signs, responding to, 47 “48

Silence

in marriage , 237 “239

speaking up v., 43 “44, 227, 235 “236, 237 “238

violence v., 61 “65, 227

in workplace, 245 “246

Six-source model, 68 “76, 77, 79, 125, 160 “161, 224 “225, 258 “261

Skills

listening, 191

mastering, 11 “13

model, 52, 142, 169, 170, 196, 215

self-test, 253 “257

working on, 252

Social influence, 71 “72

Software development leaders , 55 “57, 58 “59, 66, 70, 77 “78

Solutions

incorrect, 27 “29

work-around , 138 “139

Somber, appropriately, 136

Something came up excuse , 176 “180, 197

Sources

getting to, 190

of influence, 68 “76, 77, 80, 125, 160 “161, 224 “225, 258 “261

Speaking up

avoiding, 40 “41

cost of, 45 “46

cost of not, 44, 48

in private, 97 “98

silence v., 43 “44, 227, 235 “236, 237 “238

when you should not, 48 “52

Spontaneity, 267 “268

Spouses. See Marriage

Stanford University, 1

Step-parenting, 139 “142

Stories, 58 “59, 101

completing, 76 “78, 93

mastering, 79 “80, 110, 218 “219, 221 “222, 228, 239, 254

sharing, 103 “105

ugly, 59 “67

Strength, 69 “70

weakness v., 68, 69 “70, 259

Structure, 267 “268

Success, praising, 262 “268

Summarizing, 211 “212

Support materials, 252