| 1. | What are the key deliverables of the planning steps in the PICS model? Explain their significance. |
| 2. | List and describe short- and long-term learning objectives of the DFTS training program. |
| 3. | Compare and contrast the training programs for senior executives with that for other support personnel. |
| 4. | Describe the roles of black belts (BBs) and master black belts (MBBs) in a DFTS deployment context. How do these roles differ from those of BBs and MBBs in a typical Six Sigma deployment context? |
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| 5. | Describe the certification requirements for various levels of DFTS training. Are they adequate as described in this book? |
| 6. | Describe the role the CEO and the top management team play in securing the gains attained following a DFTS implementation. |
| 7. | Is DFTS applicable to small software enterprises? What role does a large organization play in securing its quality requirements from outsourcing partners? |