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| | Chapter 6 The Seven Basic (B7) Tools of Quality |
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| | Chapter 7 The 7 MP Tools: Analyzing and Interpreting Qualitative and Verbal Data |
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| | Chapter 8 The Analytic Hierarchy Process |
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| | Chapter 9 Complexity, Mistakes, and Poka Yoke in Software Development Processes |
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| | Chapter 10 5S for Intelligent Housekeeping in Software Development |
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| | Chapter 11 Understanding Customer Needs: Software QFD and the Voice of the Customer |
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| | Chapter 12 Creativity and Innovation in the Software Design Process: TRIZ and Pugh Concept Selection Methodology |
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| | Chapter 13 Risk Assessment and Failure Modes and Effects Analysis in Software |
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| | Chapter 14 Object and Component Technologies and Other Development Tools |
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