Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001

Index

[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [Z]

management commitment (ISO)

management representatives (ISO)

management responsibility

mapping process goals to business objectives

Mars

maturity, cross-functional

MBO (management by objectives)

MBWA (management by walking around)

MCI

MCI WorldCom

measurement

measurement activity

measures

MetaCare

milestones

     establishing

missing critical elements to success

mission statements

Mitsubishi and quality control

Motorola 2nd 3rd

myths

     Everything's Fine

     Process is Heavy

     Process Will Cramp Our Style

     That's Just Another Flavor of the Month

     We Can't Afford the Overhead

     What We Do Is Too Unique for Process