Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001

5.11. Summary

ISO 9001:2000 is a generic quality standard developed and sponsored by the International Organization for Standardization in Geneva, Switzerland. The ISO is made up of over 140 member countries and is the largest developer of recognized standards in the world.

ISO 9001:2000 is a quality standard that can apply to any manufacturing environment, including information technology. The focus of ISO 9001:2000 is to:

• Understand the requirements of a product to be built for a specific customer.

• Establish processes to meet those requirements.

• Provide resources to run and manage the processes.

• Monitor, control, and measure the performance and effectiveness of the processes.

• Improve the system continually, based on the measures of process and product performance.