PMP Project Management Professional Study Guide, Third Edition (Certification Press)
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If you're serious about passing the PMP exams, memorize these terms and their definitions. For maximum value, create your own flashcards based on these definitions and review daily.
| benchmarking | flowcharting | quality control |
| benefit/cost analysis | ISO 9000 | quality management plan |
| checklists | operational definitions | quality policy |
| control charts | Pareto diagrams | statistical sampling |
| cost of nonconformance | process adjustments | trend analysis |
| cost of quality | quality assurance | quality control |
| design of experiments | quality audits |
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