IT Project Management: On Track from Start to Finish, Third Edition

A conflict resolution method that is used when the issue is not important or the project manager is out-ranked. The project manager pushes the issue aside for later resolution. It can also be used as a method for cooling down. The conflict is not resolved, and it is considered a yield-lose solution.

A tool that can control the organization, sequence, and official authorization to begin a piece of the project work.

The WBS is a deliverable -orientated collection of project components . Work that isn t in the WBS isn t in the project. The point of the WBS is to organize and define the project scope.

A reference tool to explain the WBS components, the nature of the work package, the assigned resources, and the time and billing estimates for each element.

A master WBS that is used in organizations as a starting point in defining the work for a particular project. This approach is recommended, as most projects in an organization are similar in the project lifecycles and the approach can be adapted to fit a given project.

A workaround is an unplanned response to a risk that is not identified or accepted.

A chunk of work that must be completed to ensure a phase ends on schedule so the next phase can begin.

Zero-based budgeting means that the budget to be created must always start at the number zero rather than factoring new expenses into a budget from a similar project.