Principles Digital Communication System & Computer Networks (Charles River Media Computer Engineering)

35.2 TECHNOLOGY INGREDIENTS OF CTI

CTI uses various technologies to provide value-added services to users. The three important technologies on which CTI is based are:

• Text-to-speech conversion

• Interactive voice response systems

• Automatic speech recognition

The three technology ingredients of CTI are: (a) text-to-speech conversion; (b) interactive voice response systems; and (c) automatic speech recognition.

We will study these technologies in the following sections.