Built to Learn: The Inside Story of How Rockwell Collins Became a True Learning Organization

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face time, 43, 162, 238 “239

feedback, 55

financial business case, 138 “141

flexibility, 188, 198 “203

flowcharting , 104, 147 “148

focus groups, 43, 145

Forrester Research, 42

Fortune magazine, 222

front-end analysis, 240 “241

functional-learning council, 199, 202

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