Global IT Outsourcing: Software Development across Borders

Chapter 1: Introducing The Phenomenon of Global Software Work

Table 1.1: Key features defining and shaping GSAs

Chapter 2: Globalization and Global Software Work

Table 2.1: The ˜model of and ˜model for relationship

Table 2.2: Summary of interviews conducted

Chapter 3: GlobTels GSA Programme in India

Table 3.1: Overview of the issues in GlobTels externalization programme in India, 19912000

Chapter 5: Global Software WorkAn Identity Perspective

Table 5.1: Social structure and managerial agency in the GSA relationship

Chapter 6: The GlobTelMCI RelationshipThe Dialectics of Space and Place

Table 6.1: Time line of key events in the GlobTelMCI case study

Chapter 7: Managing the Knowledge Transfer ProcessThe Case of Sierra and its Indian Subsidiary

Table 7.1: Knowledge issues shaping GSA evolution

Chapter 9: Cross-cultural Communication ChallengesGSAs Between Japanese and Indian Firms

Table 9.1: Business models, cross-cultural communication and implications for managing the GSA

Table 9.2: Communication challenges in project management

Chapter 11: Managerial Implications

Table 11.1: Key implications for GSA management