Appendix Q Problem Trouble Report (PTR)
PROBLEM TROUBLE REPORT (PTR)
PROBLEM NO.:__________________________________
CI:_____________________________________________
DATE ISSUED:__________________________________
TEST CYCLE/JOB:______________________________
PROGRAM/PROJECT/SCR:_______________________________
TYPE:__ONLINE/SCREEN
CONDITION NO.:_______________________________
- __BATCH/REPORT
- __DOCUMENTATION
- __DATABASE
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CATEGORIES: |
__A-CRITICAL/FIX IMMEDIATELY |
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__B-MAJOR/FIX BEFORE TEST COMPLETION |
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__C-FIX BEFORE DEPLOYMENT |
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__D-NEW OR REVISED REQUIREMENT |
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__E-PROBLEM EXISTS IN REAL WORLD |
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__F-USER DEFINED |
SUBJECT:______________________________________________________________________________________________________
PROBLEM DETAILS:(Attach examples)____________________________________________________________________________
ISSUED BY:_____________________________________________________________________________________________________
ISSUING ORG:_________________________________________________________________________________________________
REQ.DEV.REPRESENTATIVE/LEAD RECOMMENDATIONS:______________________________________________________________________________________________________________________________________________________________________________
SIGNATURE:__________________________________________________________DATE:__________________________________
PROGRAMMER EVALUATION:__________________________________________________________________________________________________________________________________________________________________________________________________________
SOFTWARE PROGRAM/VERSION CHANGED:_____________________________________________________________________
FIXED:__________________RECOMMENDED CANCEL:__________________________DATE:___________________________
PROGRAMMER SIGNATURE:_____________________________________________________________________________________
REQ.DEV.REPRESENTATIVE/ACQUIRER/USER EVALUATION:
RETEST DATE:______________________________
NOT RESOLVED:_____________________CANCELED:_____________________CLOSED:____________________
SIGNATURE:___________________________________________________________________________________________
Problem Trouble Report 10.2