Summary

In this chapter, you learned about Cisco IPC Express, its cost savings and productivity benefits, the components that make up the system, and some of the features you may use in your business. You also learned how to select between Cisco IPC Express and other Cisco IP telephony options. Examples were provided of how Cisco IPC Express applies to businesses in different industries.

This chapter focused on the business or office level, the pieces of a Cisco IPC Express system, and the features benefiting end users. In the next chapter, the focus turns to the network level. You will learn about the different types of networks on which Cisco IPC Express can be deployed.

Subsequent chapters provide in-depth details on the Cisco IPC Express system architecture, deployment models, and features, and how to install, configure, and manage it for your business.