B

IPMA managers only have the ability to change the divert target from the IPMA Manager Configuration page. This allows them to direct incoming calls to another attendant.

C

It's so obvious, the question is almost difficult. Configuring Cisco IPMA in shared-line mode requires lines to be shared DNs between the manager and assistant.

A

Shared-line mode is supported by the CallManager 4.x versions and enabled features not previously supported in the proxy-mode, such as Call Join, Privacy, and Direct Transfer.

B and C

The three flagship Cisco IP Phones support IPMA: The Cisco 7940, 7960, and 7970.

B

Shared-line mode supports a maximum of 10 assistants per manager.

B

Cisco used the Tomcat server (developed under Apache) applied as a Windows service to manage many of the additional services that previously required the Customer Response Solution (CRS) software add-on.

C

After changing the service parameters, the MA Servlet must be restarted through the Tomcat web server.

B

From this list, the first thing you must configure is the IPMA manager. You can then add assistants and install the Assistant Console.

D

The IPMA Assistant Console is installed from a custom IPMA page managed by the Tomcat web server. By accessing the URL http:///ma/Install/IPMAConsoleInstall.jsp, an automated script runs and places shortcuts on the assistant's desktop and Start menu to run the application.

B

The IPMA service communicates to all servers in a CallManager cluster by using the CTIManager. It only requires a single CTI connection for all users in a cluster.