Basic IP Phone Features

Cisco CallManager software extends enterprise telephony features and capabilities to packet telephony network devices, such as Cisco IP Phones, media-processing devices, voice over IP (VoIP) gateways, and multimedia applications. Four basic IP phone features do not require configuration in Cisco CallManager and are activated when the user presses a softkey on the IP phone:

Speed Dial and Abbreviated Dial Configuration

Speed dialing provides quick access to frequently dialed numbers. Abbreviated dialing, introduced in Cisco CallManager Release 4.0, extends speed dial functionality by enabling a user to configure up to 99 speed dial entries on a telephone. When a user lifts the handset, the AbbrDial softkey appears. The user can access any speed dial entry by entering the appropriate index, either one or two digits, followed by pressing the AbbrDial softkey.

You can configure speed dials or abbreviated dials in Cisco CallManager Administration. You can access this configuration by clicking Device > Phone, selecting the phone you want to configure, and clicking the Add/Update Speed Dials link in the upper-right corner. A window similar to that shown in Figure 16-1 opens. Configure abbreviated dials just as you would configure speed dials. Users (or administrators) can configure speed dials from the User Options web page (https:///ccmuser).

Figure 16-1. Configuring IP Phone Speed Dials

 

Auto Answer Configuration

Auto Answer is a feature that causes the speakerphone or headset to go off hook automatically when an incoming call is received. You can program this feature on a telephone-by-telephone basis. To configure Auto Answer, choose the device that you want to enable, and then choose Auto Answer under the Directory Number Settings. A window appears similar to that shown in Figure 16-2. You can choose Auto Answer Off, Auto Answer with Headset, or Auto Answer with Speakerphone. Using the Auto Answer with Headset feature works well for support desks because it delays the call by one second and plays a tone in the ear of the user with the headset to notify them of an incoming call.

Figure 16-2. Configuring Auto Answer

 

Call Forward and Configurable Call Forward Display Configuration

Call forwarding allows an administrator or user to configure a Cisco IP Phone so that all calls that are destined for that IP phone ring at another telephone or go directly to voice mail. To access the call forwarding options, choose Device > Phone, then select a phone and select a line to display the call forwarding parameters shown in Figure 16-3.

Figure 16-3. Configuring Call Forwarding

The call forwarding options are as follows:

Softkey Templates

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