Cisco IP Telephony Users
This chapter covers the following topics:
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After you have configured the Cisco CallManager to support the various Cisco IP Phones deployed around your network environment, your next logical step is to configure the IP telephony users. Configuring users for the voice network is not a mandatory step; however, it will ease your network administration load considerably because (with proper training) voice network users can configure their own IP Phones for common features such as speed dials and call forwarding without adding another support call to the help desk group. In addition, Cisco CallManager requires user configuration to support many of the advanced features, such as Cisco Auto Attendant, IP Manager Assistant (IPMA), and Extension Mobility, which are discussed in Chapters 17-19.
This chapter describes the Cisco CallManager configuration to support voice network users. You will learn how to add these users to the Cisco CallManager user database and assign these users access to their respective IP Phone. From there, the chapter discusses the process an end-user would go through to configure their phone through the Cisco CallManager user web pages.