Case Study: Implementing ACD Application

Review Questions

1

Why would you choose to implement an application in Tcl instead of VoiceXML?

2

Why would you choose to implement an application in VoiceXML instead of Tcl?

3

What is the precedence order for setting parameter values?

4

What is a package?

5

What is the purpose of a parameter namespace?

6

What application enhances the network management capabilities of Cisco routers?

7

What protocol can you use to increase the size and number of prompts available to an application?

8

What are the requirements for recording an application prompt?

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