Cisco IP Manager Assistant Architecture

The Cisco IPMA feature architecture includes the Cisco IPMA service, the desktop interfaces, and the Cisco IP Phone interfaces, as shown in Figure 19-1.

Figure 19-1. Cisco CallManager IPMA Architecture

The following is a brief definition for each of the IPMA services:

• Cisco IPMA service The Cisco Tomcat web server loads the Cisco IPMA service, a servlet. Cisco Tomcat, a Microsoft Windows NT service, is installed as part of the Cisco CallManager installation. The Cisco IPMA service performs the following tasks:

  - Hosts the web pages that the manager uses for configuration

  - Communicates to a Cisco CallManager cluster through Cisco CTIManager for third-party call control; Cisco IPMA requires only one computer telephony integration (CTI) connection for all users in a cluster

  - Accesses data from the database and directory

  - Supports the Assistant Console application

• Desktop interface Cisco IPMA supports the following desktop interfaces for managers and assistants (accessed from the PC):

  - Assistant Console Used for call control, login, assistant preferences, monitoring the call activity of managers, and keyboard shortcuts

   

  - Manager Configuration Used for configuring the Immediate Divert target and to configure the Send All Calls target and filters (proxy-line mode only)

   

• Cisco IP Phone interface Assistants and managers use softkeys to access Cisco IPMA features.

Note

A Cisco IP Phone 7960 or 7970 that is running Cisco IPMA can be equipped with a Cisco IP Phone 7914 Expansion Module.